FAQ

ETHICAL

After experienced the poor conditions where artisans work, we made the decision to create our own workshop where we hired artisans. We ensure that way that they receive over the minimum wage established by the Peruvian goverment, plus all theirs heath insure and life plans for the future, creating stable sources of safe and long-term work.  

When we made a collaboration with other artisans outside our workshop, we do it in fair-practice environment, also aiming to nurture a demand for their skills

We preserve and empower local textile, and crafting traditions, that will help their families and communities prosper and create sustainable job opportunities 

Therefore we  can ensure that all our products are made in safe, healthy environments that are free of human rights violations. This means no child labor, no sweatshop-like conditions, and no exploitation. Their workers receive fair wages in the local context for every hour worked.

ENVIRONMENT 

We are trying to make tangible steps to minimize our impact on the environment.  Some of the measures we have adopted include:

  • Using  reclaimed, vintage, repurposed or upcycled materials
  • Using high-quality natural fibers (e.g., cotton, flax/linen, hemp, jute, wool, cashmere, alpaca, silk) that are sustainably and responsibly harvested. Natural fibers are renewable resources and biodegradable
  • Avoiding or minimizing the use of synthetic fibers like polyester, acrylic and nylon, which are made from petrochemicals, do not biodegrade and increase our dependence on oil
  • Using water-efficient and lower-impact dyeing methods in our leather
  • Sourcing and manufacturing locally to reduce the impact of transporting materials to various stops along the supply and production chains
  • Making items by hand or in small batches in an effort to decelerate the fashion cycle, as well as avoid the environmental impact of machine-driven assembly lines
  • We design with longevity and durability in mind, enabling those who own their products to consume less.
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    SHIPPING

    Siblings Army will do our best to ship all orders within 3 business days of the order date, excluding weekends and holidays. Any delays will be communicated through email. All orders are sent via Serpost. We ship internationally. Our shipping rates are based on weight of your total order.You will receive an email with your tracking information once your order is shipped.

    Please note additional customs charges, import duties, local taxes and/or other fees may be assessed when your order reaches its destination country. We regret that we cannot control these fees, nor be responsible for them. Please also be aware that international orders may be subject to customs delays.

    PAYMENT OPTIONS

    We accept Visa, Master Card and American Express. Paypal.

    RETURN POLICY

    If you are not completely satisfied with your Siblings Army purchase you may return or exchange your item within 1 MONTH. Merchandise should be returned in its’ original condition with the original receipt. Original shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. Once your return is processed we will promptly issue a credit to your credit card.

    PRIVACY POLICY

    Siblings Army does not distribute any personal information to anyone outside of our company. All information we receive is used solely to process your Siblings Army order.

    Contact information collected for our mailing list is used solely by Siblings Army to notify our customers about Siblings Army products, news and events. If you would like to be taken off of our mailing list please email contact@siblingsarmy.com

    IS IT SECURE TO PLACE AN ORDER THROUGH OUR WEBSITE?

    Yes. We use a secure server and all sensitive/payment information you supply is transmitted via 2Checkout’s secure PCI compliant payment page, which is considered the industry standard and is among the leading software available to encrypt online transactions.

    INTELLECTUAL PROPERTY

    All designs, photography, logos, content and images on this website are intellectual property of G Sisters SAC.

    FOR MORE INQUIRIES PLEASE EMAIL US AT CONTACT@SIBLINGSAMRY.COM, WE WILL GLAD TO HELP YOU.